Comité Européen de la Protection des Données

The Norwegian Data Protection Authority imposes a fine on the Municipality of Oslo, the Education Agency

Friday, 11 October, 2019

On October 11th, the Norwegian DPA also imposed an administrative fine of EUR 120 000 on the Municipality of Oslo, the Education Agency, as a result of poor security of processing in a mobile app. The app is used for communication between school employees, parents and pupils.
The fine was issued because the municipality had not implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk. The Municipality of Oslo did not appeal the decision.

The following were key elements in the Data Protection Authority’s assessment:
1.    One of the intended uses of the app is for parents to send messages regarding their children and absence from school using a free-text field. This enables communication of special category personal data, such as health data, regarding the children. There are no technical measures to prevent this from happening, and no information is given within the app that such transmission should be avoided. In line with data protection by design and default, alternative measures such as drop-down lists and tick boxes are more appropriate.
2.    Poor app login security made it possible for unauthorised persons to access and alter personal data of more than 63 000 pupils in the first to tenth grade.
3.    As a consequence of inadequate security testing before the app was launched, the app contained well-known security vulnerabilities.
Previously, the Data Protection Authority notified its intent to impose a fine of € 200 000 in response to the findings above. However, in the final amount was reduced to € 120 000 as there were mitigating factors present in the case. The municipality implemented measures to limit the damages as soon as it was made aware of the security flaws, and it has shown willingness to resolve the issues.

For further information, please contact the Norwegian SA:

The press release published here does not constitute official EDPB communication, nor an EDPB endorsement. This press release was originally published by the national supervisory authority and was published here at the request of the SA for information purposes. As the press release is represented here as it appeared on the SA's website or other channels of communication, the news item is only available in English or in the Member State's official language with a short introduction in English. Any questions regarding this press release should be directed to the supervisory authority concerned.